Appreciation from passengers and the industry
For the third consecutive year, KLM has again won the APEX World Class Award. This special recognition is awarded by customers and the industry for their performance in areas like safety, customer well-being, and sustainability. The prestigious award is presented annually by the international Airline Passenger Experience Association (APEX), which evaluates passenger perceptions. APEX is the biggest international airline association when it comes to passenger perceptions and has developed into a renowned research and rating organisation. This year’s World Class Award was provided to eight airlines. Alongside KLM, this included Emirates, Singapore Airlines, Qatar Airways, Japan Airlines, Xiamen Airlines and Saudia.
Winners are chosen based on worldwide audits and passenger reviews, and are required to be awarded five-star reviews at the very least. Our customer service Agents play a vital part in many passenger experiences. Whether you have a question about where to go for New Year’s Eve, or if you are dealing with delayed baggage, our teams are ready to help KLM passengers from A to Z.
Sustainability across all areas
In addition to winning the World Class Award, KLM was also recognised as Best-in-class for Sustainability. The World Class Award reflects service, guest experiences, safety and sustainability performance. KLM aims to shine in all these areas, on the ground, in its lounges and of course on board.
“A fitting recognition for everyone working for KLM”
Barry ter Voert, KLM’s CXO & EVP Business Development remarks: “We’re incredibly proud to have won the APEX World Class Award for the third year in a row. We prioritise carrying our passengers safely and in comfort, while also focusing on making flying cleaner, quieter and more fuel-efficient. To this end, we invest heavily in vigorous fleet renewal and purchasing sustainable fuel. The award serves as fitting recognition for everyone working for KLM who makes every effort, every day to serve our customers.”
