Get in
touch

Our mission

We redefine the standard of customer service by making it premium.
Our way of working

Premium
customer experience

 

At Cygnific, we offer more than just tailored customer service; we deliver a premium experience that exceeds expectations. Our team is dedicated to creating moments that truly every customer will enjoy. Through continuous efforts, we make sure to understand their needs, blending the right skills in a system behind a professional approach that is built to last. With a blend of experience, innovation, and personalised approaches, we make sure every customer feels special and leaves with a positive experience.

Toolkit
to excellence

star Deliver exceptional value We create value by solving problems and delivering memorable customer experiences, building lasting connections.
star Commit to excellence We are committed to excellence in everything we do. By embracing new opportunities and innovation, we deliver on our promises with empathy and care.
star Powerful partnerships Success is a team effort. We build strong partnerships and work together until our goals are achieved. Optimism, transparency and determination drive us forward.
star Cultivate a winning culture Our unique, warm culture sets us apart. We value diversity and respect, which strengthens our team and fosters lasting collaborations.
Your customer service <br/><span>challenges</span>

Your customer service
challenges

  • Improving service
    Our customer service currently does not meet expectations, leading to a negative customer experience

  • Growing pains
    I’m growing so fast that I’m spending too much time on customer service.

  • Maintaining brand identity
    How do I maintain my brand identity while my company is growing?

  • Expanding internationally
    My company is going international; how do I maintain control over my customer service?

  • Managing peak seasons
    How do I manage peak moments without compromising the quality of my customer service?
Regonise these challenges?
Curious how we solve them?

Toolkit
for success

Partnership

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Staffing arrow_forward_ios

In- and outsourcing arrow_forward_ios

Innovation

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Our clients

Quote Herbert Verschuren, VP Service, Customer Contact, Air France KLM
“Cygnific helps us to better serve our customers and collaborates to prevent unnecessary contacts. A ‘thoughtful contact centre.” Herbert Verschuren, VP Service, Customer Contact, Air France KLM
Quote Marcel Choufoer, Sunweb's Head of Customer Service
"What we’re building isn’t just a service setup; it’s a relationship. Cygnific has already shown they’re committed to our success, not just their own." Marcel Choufoer, Sunweb's Head of Customer Service
Quote Rommy Höfler Verschelling, Director Customer Relations, Rituals
“Cygnific provides Rituals with a boutique experience, seamlessly blending with an in-house customer service feel." Rommy Höfler Verschelling, Director Customer Relations, Rituals

Are we a match?
Let's see if we can get the spark!

Premium service vs. KPI focus

Do you prioritize key performance indicators (KPIs) over providing a premium quality service?

Step 1 of 5

Partnership integration

Do you value working with a partner who acts as an extension of your organisation, integrating seamlessly with your team and culture?

Step 2 of 5

Enhanced brand experience

Do you want a partner who immerses their operations in your brand’s identity to ensure a consistent and enhanced brand experience?

Step 3 of 5

Flexibility in approach

Do you value working with a partner who offers flexible and customized solutions rather than one-size-fits-all services?

Step 4 of 5

We are a match! Let's connect
We doubt if we are a match? But let's explore together. Contact us
Unfortunately we are not a match. But don't hesitate to contact us if you want to discuss this matter. Contact us

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Download our Whitepaper and discover the story of Cygnific

Get in touch with us today.

Get in touch
with us
today.

Postal address Cygnific

Postal address
Cygnific B.V.
Molenwerf 22,
1014 BG Amsterdam

Melanie Stemerdink Explore collaboration? Our commercial manager will help you.
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