Enter the vibrant world of Cygnific’s culture, where nearly 2,000 Cygnificans of over 30 nationalities come together as a dynamic team. We stand out for our service, a team that’s diverse and enjoyable, and committed to work and play hard. Our international team adds the unique ‘Cygnific Touch’ to customer experiences, sparking joy through professionalism and a shared passion for exploration. We uplift and support clients, customers and colleagues alike, creating lasting impressions in every interaction. Join us in this business-class work environment that encourages growth, ambition, and innovation. Become part of a culture that Connects, Ignites, and Delights.
Leadership and development
At Cygnific, leadership extends beyond the top, weaving through our diverse community. Aligned with a common goal, we prioritise personal growth, nurturing leaders who set the example and broaden horizons. We encourage honesty and trust, so we can all grow and learn together while ensuring seamless customer interactions. Our dedicated Learning & Development department facilitates learning through peer interactions and innovative feedback. Embracing a vision of personalised relationships, we introduce champions across different layers of Cygnific.
We’re more than just colleagues. We are Cygnificans sharing a close-knit bond. Fuelled by a spirit of constant dedication, we embody a fun, intelligent, and colourful approach, drawing strength from our diverse backgrounds. With a vibrant passion for life, our commitment to travel and exploration infuses the unique ‘Cygnific Touch’ into customer experiences. Our dedication to openness and diverse perspectives shapes our distinctive approach to every interaction.
As part of Workforce Management, Business Analysis builds long-term forecasts based on volume expectations, Average Handling Times, and needed operational support.
Always on top of what’s happening in the world. Business Development follows trends in the industry and defines and executes programmes that drive continuous improvement.
Stories matter to us. Communication collect and builds these. They explore what our vision is about, guide and structure our tone of voice, communication tooling and strategy.
Finance, Control and Reporting
Finance, Control and Reporting provides financial advice and ensures, through an internal control and reporting framework, that the strategy of Cygnific is implemented.
Human Resource Management
For all people-related topics, Human Resource Management is the key advisor and supporter. They recruit our staff and oversee their performance and well-being.
Innovation facilitates and supports innovation by applying a human-centred approach to ideas, processes, and technologies.
Information and Communication Technology
Information and Communication Technology installs, supports, and administers our technology: computers, telecom, and network infrastructure. They ensure client data is well protected.
Learning and Development
Meaningful and innovative learning experiences encourage growth and development. Learning and Development creates these for our staff throughout their journey at Cygnific.
Busniness Analyses, Workforce Planning, and Central Traffic Control form a workforce management cycle. Workforce Management oversees the entire process. They match staff preferences with client business needs to ensure service level agreements are met.
You can find us here. Today.
where it all started...
Our original name was ETS. The name Cygnific emerged later, combining ‘Cygnus’ (Latin for swan) and ‘Magnifique’.
Second office opening close to the German border.
Introducing the e-ticket.
Lean Six Sigma adopted as methodology for improving our processes efficiency and the qualitly of our service.
In April 2010 the Icelandic volcano Eyjafjallajökull erupted, causing a major disruption of airline traffic. Consumer services via social media platforms was born.
On 17 July the world was shocked by the crash of flight MH17. All 288 passengers passed away, and many colleagues had to deal with this tragic event as part of their job.
Cygnific spread its wings internationally by working together with the International Airline Services (IAS) in the Philippines.
On 1 April, Air Miles was the first brand other than Air France KLM joining the Cygnific family. Later Adidas, GLITCH, Hudson’s Bay, Rituals, G-Star RAW and Pink Gellac would follow.
Cygnific and IGT Solutions form a strategic partnership.
Celebrating the anniversary of Cygnific.
Adding Pink Gellac to our portfolio to provide customer services and sales.
Get in touch with us today.
Get in touch
1014 BG Amsterdam