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Our support departments

The key to an excellent contact centre operation lies in support and cooperation. Customers receive the highest quality when services are supported optimally. We have departments who recruit, train, equip and schedule talented people to work in our operation. We oversee their well-being and celebrate successes. Professionals who coordinate in sharing their stories and our vision. Who find ways to innovate and optimise their processes. Who monitor and report costs and performance. In all, we have all departments needed that each in their own way ensure our operations run efficiently. They pave the way for staff in our operations to focus fully on connecting with customers and providing the highest level of care. 

• Business Analysis 
• Business Development
• Central Traffic Control 
• Finance, Control and Reporting
  
• Human Resource Management 
• Information and Communication Technology 
• Innovation 
• Learning and Development 
• Workforce Management