Premium partnership:
Elevate your Customer Service

Diverse

Wondering how Cygnific can elevate and grow your brand? By integrating with our Support departments, we can outsource, collaborate and revolutionise. All to raise customer service to the next level. Eager to discover our partnership offering and human touch? Keep reading!

Our services

6
Center of Expertise

Center of Expertise

Technical Innovation

Technical Innovation

Learning and Development 

Learning and Development 

Innovative Workforce Management 

Innovative Workforce Management 

In- and outsourcing 

In- and outsourcing 

Recruitment & Staffing

Recruitment & Staffing

Our support departments

The key to an excellent contact centre operation lies in support and cooperation. Customers receive the highest quality when services are supported optimally. We have departments who recruit, train, equip and schedule talented people to work in our operation. We oversee their well-being and celebrate successes. Professionals who coordinate in sharing their stories and our vision. Who find ways to innovate and optimise their processes. Who monitor and report costs and performance. In all, we have all departments needed that each in their own way ensure our operations run efficiently. They pave the way for staff in our operations to focus fully on connecting with customers and providing the highest level of care. 

  • Business Analysis 
  • Business Development
  • Central Traffic Control 
  • Finance, Control and Reporting
  • Human Resource Management 
  • Information and Communication Technology 
  • Innovation 
  • Learning and Development 
  • Workforce Management

 

 

Our support departments

Latest news

Introducing SPARK: Igniting Creativity and Innovation at Cygnific 

Our three musketeers: the 2023 sales millionaires reveal their secrets

Robert-Jan Klappe new Director Operations at Cygnific  

Introducing Kris Mandap as General Manager IASA  

Cygnific welcomes Peter Bastmeijer as new Director of Finance, Reporting & Control 

Cygnific’s international talent at the WFM Awards 2023

A visit at the Pink Gellac store in Amsterdam

The Digitalisation of Customer Service through Salesforce

KLM and Rituals are elevating customer satisfaction standards

CCMA nominates our Director Operations Maartje

Get in touch with us today.

Get in touch
with us
today.

Postal address Cygnific

Postal address
Cygnific B.V.
Molenwerf 22,
1014 BG Amsterdam

Melanie Stemerdink Explore collaboration? Our commercial manager will help you.

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