We are the solution to your customer service
challenges
Outsourcing, but in need to maintaining
your unique brand identity: You want
to elevate your customer service by outsourcing, but you’re concerned about preserving the unique brand feel you have in-house
Expanding internationally: Expanding globally
means dealing with multiple languages and time zones,
which complicates your customer service operations.
Managing peak seasons: With your in-house
customer service team, you struggle to
handle the workload during peak seasons.
Regonise these challenges?
Curious how we solve them?
Discover our structure.
As a proud subsidiary of KLM, we have a unique focus and structure that allows us to give your brand the attention it deserves. On the visual below you can see how our company is organised into two main divisions: KLM Operations and Brands. This clear division enables us to work with full dedication and expertise on your brand, without the distraction of other business activities.
With us, your brand is at the centre of everything we do, and we have all the resources to help it grow and thrive.
Cygnific
This is how we make it premium
How do we do that?
Partnership
We see ourselves not just as a service provider but as your true partner. We act as an extension of your organisation, seamlessly integrating with your company culture and values. Our dynamic work methods and commitment to continuous improvement ensure that we function as one team, regardless of location. We value honesty and transparency and aim for a long-term collaboration where we can grow together and strive for excellence.
Boutique Experience
At Cygnific, we offer a boutique experience by focusing on personalised, high-touch service that reflects your brand’s essence. Our ambassadors receive extensive, tailored training to deliver authentic and memorable interactions.
We empower our team to use their knowledge of past customer interactions to provide customised service, free from rigid scripts. This approach ensures every customer feels uniquely valued, aligning perfectly with your brand’s culture and values.
Our team
Our recruitment services cover every step of the process, from selection to training, with a focus on candidates who align with your brand and values. We create true brand ambassadors by carefully assessing brand affinity.
To strengthen this connection, we transform our office with your brand’s visuals and products. This ensures our team experiences your brand identity daily and feels like an integral part of your brand.
Benefits with working with
our people
Close
collaboration We don't just provide services;
we act as partners, offering
valuable insights and support
that go beyond basic customer
interactions.
True brand
ambassadors We carefully recruit and train
employees who align with
your brand's values and culture,
turning them into true brand
ambassadors. This fosters brand
loyalty and enhances customer experiences.
Boutique service experience Our focus on personalised,
high-quality service delivers
a boutique experience
for your customers, enhancing
their satisfaction and loyalty.
Flexible and dynamic approach Our approach is dynamic
and flexible, allowing our team
to engage with customers
authentically and creatively,
without the constraints
of rigid scripts.
Long-Term collaboration and growth We aim for a long-term partnership
where we can grow together.
Our commitment to continuous
improvement and adaptability
provides a solid foundation
for mutual success.
Enhanced brand identity By integrating your branding into
our workspace, we ensure our
team deeply connects with your
brand, resulting in more authentic
and consistent customer
interactions.
The path to
Partnership
At Cygnific, we are dedicated to building meaningful and lasting partnerships with our clients. Our process ensures that every step we take together is clear, transparent, and focused on your success. We understand that each client is unique, and so are their needs. That’s why we don’t believe in one-size-fits-all solutions. Instead, we work closely with you to develop a tailored plan that not only fits the process but also the execution, ensuring it aligns perfectly with your specific goals and requirements. Below, you’ll find a visual overview of how our partnership process works. From initial contact to a flourishing collaboration, we’re with you every step of the way, customising our approach to meet your needs. Let’s start building something great together!
Discover our cases
Are we a match?
Let's see if we
can get the spark!
Our Clients
FAQ
Our employees are trained in multiple languages and operate from various locations, enabling us to provide consistent and high-quality customer service worldwide. Our dynamic and flexible approach allows us to operate effectively in diverse markets.
Our employees are trained to engage in authentic and tailored interactions with customers. Without the constraints of fixed scripts, they can respond creatively and personally, providing a unique and high-quality service experience.
We integrate your branding and products into our work environment and extensively train our employees to understand and represent your brand values and culture. This ensures a seamless and authentic experience for your customers.
We have a flexible and dynamic work model that allows us to quickly scale up and deploy additional staff during busy periods. Our continuous training and coaching ensure that our team is always prepared to deliver excellent service.
We act as a partner and an extension of your organization. Besides providing premium customer service, we actively collaborate and offer valuable insights to help you achieve your business goals. Our focus is on long-term partnership and continuous improvement.
We understand that cost is an important consideration. However, our focus is on delivering high value by enhancing customer interactions and strengthening your brand. This investment often results in longer customer relationships and increased satisfaction, which can lead to a higher ROI over time compared to cheaper alternatives.
Get in touch with us today.
Get in touch
with us
today.
Postal address
Cygnific B.V.
Molenwerf 22,
1014 BG Amsterdam
Melanie Stemerdink
Explore collaboration?
Our commercial manager will help you.
