Choosing excellence together:
Our pride in partnership



The way we work

Discover a new standard in Customer Service at Cygnific, where every interaction is more than just assistance. It’s a connection. Our dedicated brand Ambassadors, acting as your personal guides, deliver tailored service with a genuine touch. What’s in it for you? A unique span of control (Team Lead 1:15) ensures effective leadership, translating to premium service quality.

At Cygnific, we go beyond conventional service. In our collaborative workspace, we partner closely with Learning & Development specialists, ensuring our team is consistently trained to meet your needs. The in-house Centre of Expertise adds depth to your experience, where acquired knowledge is shared to enhance overall service quality.

Your journey matters to us. We guarantee a seamless and personalised experience. If receiving premium service with empathy, patience and care is non-negotiable for you, and you’re ready to explore and pioneer with us, reach out today. Cygnific is thrilled to elevate your customer service experience to new heights!

Our cases

“Cygnific helps us to better serve our customers and collaborates to prevent unnecessary contacts. A ’thoughtful contact centre.'”

Herbert Verschuren, VP Service, Customer Contact, Air France KLM

KLM, established in 1919, is the world’s oldest airline operating under its original name, serving millions of passengers and cargo worldwide through its extensive network. As part of the SkyTeam Alliance and Air France-KLM Group, it prioritizes customer experience and sustainable growth while maintaining a focus on profitability and industry leadership. KLM's commitment extends to ensuring fair competition and enhancing its network quality at Amsterdam Airport Schiphol.

“Cygnific is a crucial partner for KLM, playing a big role in the entire customer journey from booking to post-travel follow-up. They make a difference with personal contact, influencing whether a customer stays with us and comes back on board.”

Bas Gerressen – SVP Benelux, Dutch Caribbean and Suriname Air France-KLM

Since May 2004, Air France and KLM Royal Dutch Airlines have formed the largest European airline group, operating 548 aircraft to 318 destinations and carrying over 77 million passengers annually. With individual brand identities, they share a joint frequent flyer program, Flying Blue, and manage core businesses in Passenger, Cargo, and Engineering & Maintenance from hubs in Paris and Amsterdam.

“Cygnific provides Rituals with a boutique experience, seamlessly blending with an in-house customer service feel. A supportive partner that embodies the essence of our own team.”

Rommy Hofler Verschelling ,Head of Customer Relations, Rituals

Rituals transforms everyday routines into meaningful moments, fostering a community-driven journey of personal well-being through unique products and experiences. With a distinctive fragrance signature crafted by top perfumers, Rituals stands out in the region, prioritizing stores and customers, consistently innovating, and boasting nearly 1000 stand-alone stores as the fastest-growing beauty brand in Europe.

“Customer Service isn’t an expense. It’s part of our customer experience. Cygnific embraces our philosophy and that’s why it’s Pink Gellac’s partner.”

Sander Groenendijk, Chief Finance & Operations Officer at Pink Gellac

At Pink Gellac, we're passionate about nail care as a form of self-expression. Our premium products from the Netherlands cater to all unique styles and preferences, empowering beauty lovers of all ages. Inspired by confidence, our collection enhances your individuality. Let your nails shine, embrace your uniqueness, and enjoy every moment with Pink Gellac.

We also worked together with:

“What they say is what you get with Cygnific. They deliver on their promises and live up to their word.”

Lorenzo Idrofano – Customer Service Manager – G-Star RAW

Since 1989, G-Star has passionately pursued denim, embodying its raw essence and pushing the boundaries of design. Their philosophy of Hardcore Denim drives innovation and sustainability, aiming to challenge industry standards while improving their impact on both people and the planet, envisioning a future where denim is celebrated.

“Cygnific brings a hyperfocus on delivering premium service. They collaborate, understand adidas’s vision and goals, instilling confidence and setting Cygnific apart.”

Dirk Westdijk – Global Director Customer Service – adidas

Everything adidas does is rooted in sport, recognizing its vital role in diverse cultures and societies, on and off the field. Guided by the purpose 'Through sport, they have the power to change lives,' adidas aims to expand human possibilities, unite people in sport, and contribute to a more sustainable world through products, partnerships, and consumer engagement.

Latest News

Cygnific welcomes Peter Bastmeijer as new Director of Finance, Reporting & Control 

Cygnific’s international talent at the WFM Awards 2023

A visit at the Pink Gellac store in Amsterdam

The Digitalisation of Customer Service through Salesforce

KLM and Rituals are elevating customer satisfaction standards

CCMA nominates our Director Operations Maartje

The power of smart innovation and continuous improvement at Cygnific

Insights from Cygnific’s CCMA Site Visit

Get to know our new Commercial Manager

Cygnific wins Customer Service Award

Get in touch with us today.

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Postal address Cygnific

Postal address
Cygnific B.V.
Molenwerf 22,
1014 BG Amsterdam

Melanie Stemerdink Explore collaboration? Our commercial manager will help you.

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