The way we work
Discover a new standard in Customer Service at Cygnific, where every interaction is more than just assistance. It’s a connection. Our dedicated brand Ambassadors, acting as your personal guides, deliver tailored service with a genuine touch. What’s in it for you? A unique span of control (Team Lead 1:15) ensures effective leadership, translating to premium service quality.
At Cygnific, we go beyond conventional service. In our collaborative workspace, we partner closely with Learning & Development specialists, ensuring our team is consistently trained to meet your needs. The in-house Centre of Expertise adds depth to your experience, where acquired knowledge is shared to enhance overall service quality.
Your journey matters to us. We guarantee a seamless and personalised experience. If receiving premium service with empathy, patience and care is non-negotiable for you, and you’re ready to explore and pioneer with us, reach out today. Cygnific is thrilled to elevate your customer service experience to new heights!
Our cases
“Cygnific helps us to better serve our customers and collaborates to prevent unnecessary contacts. A ‘thoughtful contact centre.”
Herbert Verschuren, VP Service, Customer Contact, Air France KLM
“Cygnific is a crucial partner for KLM, playing a big role in the entire customer journey from booking to post-travel follow-up. They make a difference with personal contact, influencing whether a customer stays with us and comes back on board.”
Bas Gerressen – SVP Benelux, Dutch Caribbean and Suriname Air France-KLM
“Cygnific provides Rituals with a boutique experience, seamlessly blending with an in-house customer service feel. A supportive partner that embodies the essence of our own team.”
Rommy Hofler Verschelling ,Head of Customer Relations, Rituals
We also worked together with:
“What they say is what you get with Cygnific. They deliver on their promises and live up to their word.”
Lorenzo Idrofano – Customer Service Manager – G-Star RAW
“Cygnific brings a hyperfocus on delivering premium service. They collaborate, understand adidas’s vision and goals, instilling confidence and setting Cygnific apart.”
Dirk Westdijk – Global Director Customer Service – adidas
“Customer Service isn’t an expense. It’s part of our customer experience. Cygnific embraces our philosophy and that’s why it’s Pink Gellac’s partner.”
Sander Groenendijk, Chief Finance & Operations Officer at Pink Gellac
Get in touch with us today.
Get in touch
with us
today.
with us
today.
Postal address
Cygnific B.V.
Molenwerf 22,
1014 BG Amsterdam
Melanie Stemerdink
Explore collaboration?
Our commercial manager will help you.
