Cygnific’s international talent at the WFM Awards 2023
Can you think of a group of colleagues who work mostly behind the scenes, but who are vital for a…
Cygnific x SUSA Customer golf event: a day to remember
On 20 October we hosted a Cygnific Golf Clinic in collaboration with SUSA, an employment agency that offers flexible job…
A visit at the Pink Gellac store in Amsterdam
Pink Gellac: Exceptional Customer Service and Beauty Our partnership with our client, Pink Gellac, is all about bringing colour and…
KLM wins APEX World Class Award
Appreciation from passengers and the industry For the third consecutive year, KLM has again won the APEX World Class Award….
The Digitalisation of Customer Service through Salesforce
It’s not uncommon that the career paths of Cygnificans cross with our brands. We recently sat down with Alexander van…
IAS Marine and Offshore: A proud small team in a big ocean
The International Airline Services (IAS) Marine and Offshore division is a B2T (Business to Trade) operation run by a proud…
KLM and Rituals are elevating customer satisfaction standards
In the highly coveted award for the most customer-friendly company in the Netherlands, KLM and Rituals have made impressive strides…
CCMA nominates our Director Operations Maartje
We are happy and proud to announce Maartje van Vilsteren as finalist of Manager of the Year award 2023. Our…
The power of smart innovation and continuous improvement at Cygnific
At Cygnific, we have a commitment to continuous improvement that drives our focus towards smart innovation. We recognise the power…
Insights from Cygnific’s CCMA Site Visit
A CCMA site visit at Cygnific On a sunny afternoon in Amsterdam, we welcomed over 50 customer service managers to…
Welcome to the Cygnific family: Pink Gellac!
You might know the saying “on Wednesdays we wear pink”, but as of today, we will pink all year round….
Get to know our new Commercial Manager
Quite recently, we welcomed a new Commercial Manager to our Cygnific family. Her name is Melanie Stemerdink and she is…
Cygnific wins Customer Service Award
During the yearly Flight Plan meeting held in Paris on 10 February, Cygnific won the customer service award for highest…
Cygnific celebrates 25 years of customer satisfaction
Today, 1 February, marks the 25th silver anniversary of Cygnific. In an innovative and ever-evolving customer experience world, Cygnific is…
Born on a KLM flight
Being born in the skies. Can you imagine that? It happened to Tamara’s baby boy. She was travelling on flight…
Cygnific and IGT Solutions to build a digital CoE
With the multitude of channels for customers to reach out for help or information, an optimal balance between top-notch technology…
Marco Redeker new Managing Director Cygnific
On 1 December Marco Redeker will take over the role of Managing Director at Cygnific from Ramón Delima, who will…
Opening office in Curacao
On 6 May 2022 Cygnific officially opened a new office in Curacao. In a unique cross-country collaboration, a team of…
Cygnific strengthens its global footprint
Did you know that Cygnific joined forces with International Airlines Services Ltd (IAS)? This means that we are able to…
GDPR: How does Cygnific ensure data protection?
Everybody is talking about GDPR, the General Data Protection Regulation. Two years ago the bill was accepted by the EU…
Cygnific, 20 years indispensable to KLM
AMSTERDAM – Thursday February 1, Cygnific, the Sales & Service Centre behind KLM’s successful customer contacts and social media service,…
KLM appoints Ramón Delima as Managing Director Cygnific B.V. Sales & Service Centre
Amstelveen – KLM has appointed Ramón Delima as Managing Director of Cygnific B.V.
Cygnific starts recruiting via Harver TalentPitch
Cygnific announced the start of using a pre-selection talent assessment tool, TalentPitch by Harver. Company Managing Director, Ton Ridder shares:…
Hudson’s Bay is officially live
The day that Cygnific has been waiting for is finally here: Hudson’s Bay has now officially gone live! An important…
One climb at a time for Alpe d’HuZes
Making the world better one step at a time – or better to say in Marc’s case: one climb at…
7 years of social: a peek into the kitchen of KLM Cygnific
On Tuesday the 18th of April, a group of experts gathered at Cygnific Amsterdam for the KSF Expert session on…
Kees Hoekstra, a man on a special mission!
Kees Hoekstra, who works at Customised Services and Care at Cygnific has set up a project to raise awareness about…
Air Miles; all hands on deck!
After celebrating securing our first non-airline, it was time to start planning, making sure that Cygnific can start with the…
Cygnific in the finals of the ‘Nationale Lean Award’
Cygnific is in the finals of the Nationale Lean Award 2015! Making it to the finals is a great accomplishment,…
