Cygnific strengthens its global footprint

Cygnific B.V. broadens its international horizon with the acquisition of International Airlines Services Ltd (IAS). With this move, 400 highly motivated sales and service professionals in Manila and London will join forces with more than 1,000 Cygnific employees in the Netherlands.

For current and future clients, this means that Cygnific will be able to offer sales and service activities efficiently, with a high level of customer satisfaction. Ramón Delima, CEO of Cygnific, explains that ‘what Cygnific and IAS have in common is the same passion for delivering personalised customer experiences and the understanding that our people are making a difference with every customer interaction’.

Operations in Manila now fully part of the Cygnific brand

The goal of the Cygnific-IAS integration is to be able to accommodate new sales and service activities for existing clients such as Air France-KLM and to grow its client portfolio with other premium brands in the travel, retail, and fashion industries. ‘After intensive cooperation between IAS and Cygnific in the last few years, we see it is a positive step that our operations in Manila are now fully part of the Cygnific brand’, states Jennifer Dayrit, general manager of IAS Asia.


Success in delivering exceptional customer experiences

With the acquisition of IAS, Cygnific adds a new business unit to its portfolio: IAS Marine & Offshore. IAS offers specialised air travel services for the global shipping, oil & gas, and alternative energy industries, on behalf of more than 10 airlines. Nick van Straten, commercial director at IAS Marine & Offshore, explains the benefits for its customers: ‘Travel agents, airlines, and shipping companies can now benefit from IAS’s profound understanding of the specific needs of shipping and offshore crew in combination with the proven success of Cygnific in delivering exceptional customer experiences’.

More Latest News

Introducing SPARK: Igniting Creativity and Innovation at Cygnific 

Our three musketeers: the 2023 sales millionaires reveal their secrets

Robert-Jan Klappe new Director Operations at Cygnific  

Introducing Kris Mandap as General Manager IASA  

Cygnific welcomes Peter Bastmeijer as new Director of Finance, Reporting & Control 

Cygnific’s international talent at the WFM Awards 2023

A visit at the Pink Gellac store in Amsterdam

The Digitalisation of Customer Service through Salesforce

KLM and Rituals are elevating customer satisfaction standards

CCMA nominates our Director Operations Maartje

Get in touch with us today.

Get in touch
with us

Postal address Cygnific

Postal address
Cygnific B.V.
Molenwerf 22,
1014 BG Amsterdam

Melanie Stemerdink Explore collaboration? Our commercial manager will help you.

This field is for validation purposes and should be left unchanged.
© Copyright 2024 Cygnific | Website door Next Lead