CCMA nominates our Director Operations Maartje

We are happy and proud to announce Maartje van Vilsteren as finalist of Manager of the Year award 2023. Our Director Operations is one of the 8 finalists for CCMA Manager of the Year 2023 award. The contest is a yearly recurring event organised by CCMA in which the nominees are challenged on their leadership and management skills to enhance the customer contact industry.

The winner will become the Customer Contact Manager 2023.

8 out of 54

The Management of the Year jury recently selected 8 finalists out of 54 nominations. Within the theme ‘Let’s Grow’, they will be looking at leadership, communication, transparency, and reliability. The jury will follow Maartje for 7 months and judge her on the following:
Personal growth

  • Growth of the team and employees
  • Growth in relation to running the business
  • Growth in relation to changing the business

Next steps

A jury-duo will be visiting Cygnific during the summer, to observe Maartje’s way of working. Through an interview with her, her manager Marco Redeker and colleagues they want to understand and get a feel of our company and the work we do.

The grand final will be held in November. All 8 finalists will ‘battle’ within the theme ‘Let’s Grow’. The jury will look at what the manager has achieved to realise their goals for both colleagues and clients. They seek a strong ambassador for the Customer Contact Industry when appointing the Manager of the Year 2023.  Of course, we will all be rooting for her.


At Cygnific part of the basis of our culture is that we value and support the journey that our colleagues make in their professional career. By learning with and from each other we can all grow together. We are delighted to see our Director Operations Maartje being recognized for her work with this nomination as finalist Manager of the Year award 2023.

If you would also congratulate Maartje, check out our LinkedIn business page newspost.

About CCMA

CCMA is a professional association for professionals who work in the Customer Contact industry. For instance, professionals who work for customer services or contact centres but also professionals working for external facilitating contact centres, software providers and other service providers.

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