We are proud to share that Cygnific Manila has been honoured with a prestigious award at the annual Air France KLM customer service kick-off event! This recognition is awarded to the contact centre that has achieved the most significant improvement in customer satisfaction (CSAT) scores across all AFKL customer service delivery centres.
A testament to hard work and dedication
In 2024, our team in Manila accomplished an outstanding 6% increase in CSAT scores across all product and market lines. This achievement is even more remarkable given that we now improved our handling times by 15%. The award is a testament to the relentless dedication and commitment of every Cygnifican in Manila, who continuously strive to redefine the standard of premium customer service.
Celebrating this recognition
Receiving this award is more than just a moment of celebration; it underscores the effort and determination of our Manila team. The journey to achieving these results was not easy, but through resilience and teamwork, we overcame challenges and set a new benchmark for excellence.
A moment of pride
Reflecting on this achievement, we recognise the collective effort of our Manila colleagues, the support from Cygnificans across the globe, and our shared commitment to continuous improvement.
As Kris Mandap – General Manager Manila expressed:
“It was a proud moment to be recognised and awarded for best increase in customer satisfaction. This award symbolises the hard work put in by our Manila team, the support provided by Cygnificans in other geos, and a great testament to our continuous improvement mindset, not just in Manila but across the entire Cygnific Group.”
We extend our gratitude to everyone who contributed to this success and look forward to further elevating our service standards in the years to come. But for now we will celebrate this incredible milestone together!
