Cygnific x SUSA Customer golf event: a day to remember
On 20 October we hosted a Cygnific Golf Clinic in collaboration with SUSA, an employment agency that offers flexible job...
KLM wins APEX World Class Award
Appreciation from passengers and the industry For the third consecutive year, KLM has again won the APEX World Class Award....
IAS Marine and Offshore: A proud small team in a big ocean
The International Airline Services (IAS) Marine and Offshore division is a B2T (Business to Trade) operation run by a proud...
KLM and Rituals are elevating customer satisfaction standards
In the highly coveted award for the most customer-friendly company in the Netherlands, KLM and Rituals have made impressive strides...
CCMA nominates our Director Operations Maartje
We are happy and proud to announce Maartje van Vilsteren as finalist of Manager of the Year award 2023. Our...
Insights from Cygnific’s CCMA Site Visit
A CCMA site visit at Cygnific On a sunny afternoon in Amsterdam, we welcomed over 50 customer service managers to...
Welcome to the Cygnific family: Pink Gellac!
You might know the saying “on Wednesdays we wear pink”, but as of today, we will pink all year round....
Cygnific wins Customer Service Award
During the yearly Flight Plan meeting held in Paris on 10 February, Cygnific won the customer service award for highest...
Cygnific celebrates 25 years of customer satisfaction
Today, 1 February, marks the 25th silver anniversary of Cygnific. In an innovative and ever-evolving customer experience world, Cygnific is...
Cygnific and IGT Solutions to build a digital CoE
With the multitude of channels for customers to reach out for help or information, an optimal balance between top-notch technology...
